What Our Customers Say About Us

A good satisfaction working with this mortgage company I would say I had a high satisfaction with their customer service, transparency in the process, competitive interest rates, helpful guidance throughout the loan application, and a positive experience overall, often highlighting the loan officer's professionalism and responsiveness in addressing concerns. I recently worked with Chris at UMortgage to secure a mortgage for my new home and I couldn't be happier with the experience. They were incredibly helpful throughout the entire process, explaining everything clearly and ensuring I got the best possible rate. I felt valued as a customer and would highly recommend them to anyone looking for a mortgage.

I’m so greatful for Chris assistance making the purchase of our forever dream home possible for my family. The communication was constant during every step of the process. Planning on working with Chris again next year for the purchase of our rental.

We obtained a HELOC with Chris as our agent. With Chris's help we obtained the HELOC in 2 weeks' time. Chris was very diligent to maintain communications during an intense period when documentation was accumulated. All in all, a very seamless process with Chris's assistance. Highly recommended.

Chris Thomas at UMortgage was amazing, super helpful, responsive and knowledgeable. He made this whole crazy process efficient, understandable, smooth and quick!

Working with Chris was an absolute pleasure! His efficiency was unmatched – he handled my real estate financing swiftly and with precision. At every step, he was incredibly helpful, offering valuable guidance and insight. It was evident that he possessed a wealth of expertise and knowledge in the industry, making me feel confident in my decisions. I highly recommend him to anyone seeking a seamless and knowledgeable lending experience.

Chris is a professional individual. I worked with him twice succesfully closing in two properties. Chris is very a detail oriented person and he understands the people's aspect of the business. I am extremely grateful because I had the chance to work with him. He will take care of business so you can focus on the excitement of buying your home, while he address the paperwork for you. Thank you for your hard Chris my family and I appreciated.

The whole process went smoothly, even considering the many issues I encountered along the way. Chis Thomas and the team at Global FCU Mortgage are professional, courteous, and knowledgeable. Thanks for all your help!

Chris was very helpful. He was able to answer all the questions that I had. If he didn't know off the top of his head he got back with me in a timely manner. With the house being off the road system we had a few more challenges. But everything went smoothly and he did a really good job.

Chris works hard and keep the loan process simple. He is always available to answer question and to make sure the entire transaction goes smoothly. I recommend him 100%

Chris is awesome! Humble and delivers results. Would recommend him to anyone who is currently looking to purchase a house!

My husband and I were absolutely blown away with how over the top helpful Chris was during our home purchase process. He spent as much time as we needed explaining details that we did not understand. He was on top of correspondence and always kept us in the loop. He worked efficiently and always went above and beyond trying to help us save money and find the right type of mortgage that fit our needs. We could not more highly recommend him. We will certainly employ his services in future purchases.

Chris Thomas was amazing and helpful all through the process. His main goal was our best interest and guided us through the steps of loan application and even offered solutions while figuring out if the land we bought was a good fit for us. Couldn’t recommend him enough.

This is my third home I have purchased and I can easily say that I wish I had worked with Chris Thomas on every single one!!! Not only is Chris kind, but he is very thorough and professional! He does an EXCELLENT job at explaining things in a way that everyone can understand and has gone far out of his way and beyond his minimal responsibilities to help me close on my home. This home was particularly challenging due to an unforeseen issue, causing it to take 5 months to close. Chris was phenomenal for those entire five months and made me feel like closing on my home was always at the top of his priority list despite all of the other work on his desk. He always worked in my best interest and explained the many various options to protect my investment and keep my costs low. 5 STARS, CHRIS! I sincerely hope to work with you again!

Chris and team worked with us throughout the process, making sure all our needs were met from beginning to end. This is not our first time working with Chris and we will definitely call him again for any future needs.

Chris is a great guy to work with, and really nice and down to earth. They’re more than just selling a house, they’re about the person too. They both have heart and ambition that made me never lose confidence or question their judgement because I know I am in good hands. We’ll definitely trust him with our selling experience when the time is right. I highly recommended!

Excellent help, excellent service, they made the process extremely simple. I am Grateful!

It was a pleasure working with Chris. Despite some issues with outside agencies, he was able to get us closed on schedule.

Chris goes above and beyond to answer each and every question and help guide you to a decision on the loan you desire. Cannot rate him high enough on his outstanding and thorough efforts on our behalf to secure a loan that totally met our needs!

Chris Thomas with Alaska USA Mortgage and Loans was exceptional in the way he and his team handled the purchase of my property. He was extremely prompt in responding to my queries and concerns about details of the loan and the associated paperwork. This was absolutely essential in my case since I went through the process of identifying the property and arranging for the mortgage from an out of state location. I was present only on the day of the closing which was also, incidentally, the first in person walk through of the property. The amount of trust and confidence in Chris made the whole project possible. I must thank the real estate agent Jon Hill of EXP Realty who was the person who put me in touch with Chris...Kudos to the whole team...everyone did a fantastic job to ensure smooth sailing!

Chris did such an amazing job helping myself sort through all the little details that people must go through when buying a house in a remote place in Alaska: tilting issues, understanding who I needed to talk to about various parts of the loan and surrounding arrangements, and he also helped me make contact with many of these people I had to talk to. I could not have done it without him. I walked away feeling as if there were not a stone unturned in the loan acquisition and finishing process.

We really appreciated Chris’s personal attention and professional approach in making our re-if a reality. He had endless patience and answered all our questions in great detail, always accessible and pleasant. Such a pleasure to have worked with him.

If you can, have Chris Thomas help you out with anything. He is unbelievably helpful, attentive, and knowledgeable. He exceeded all of my expectations for answering questions and being available. I never had to wait long for replies. He seemed to always have my best interest at heart exploring different possibilities and solutions to some of my complex issues/requests. Thank you so much Chris for making my first time buying a home so much easier!

Chris Thomas did an amazing job helping me with each step of the process! I appreciate you!!

Chris Thomas is great to work with if you're looking for a mortgage!

Chris did a great job explaining everything and keeping us posted through the entire transaction. couldn't have asked for more.

I highly recommend refinancing with Chris Thomas with Alaska USA Mortgage. He was extremely helpful and very responsive which I feel is hard to find right now.

Exceptional customer service and communication. Chris Thomas took the time to thoroughly explain all my refinance options and helped me come up with the best plan for my family. He was quick to share information, made himself available to answer any questions that came up and kept me updated throughout the entire process. I would highly recommend Chris and the team at Alaska USA to my friends and family for any mortgage services.

I was very happy with Chris, he was very professional and detailed. Chris frequently let me know how my refinance was moving along and always answered his phone when I called him. Chris was always prompt at finding the answer to my questions. Chris stayed on a 3 way call with Credit report people and helped straighten out the credit people, He also got with AKUSA loan Dept and helped me set up auto pay, Chris is a great guy and always went out of his to help.

My experience with Chris at AKUSA was a blessing. My husband and I decided to pull our home mortgage from another banking facility and chose to refinance with AKUSA. What a simple, fast and well orchestrated process it was. Chris went totally out of his way to make the process as simple as possible. He was wonderful in helping us older people with all the online paper work and forms. Chris is always there when you need him.